ASEAN Largest International Machine Tool & Metalworking Technology Exhibition
23 - 26 May, 2018 • Putra World Trade Centre • Kuala Lumpur, Malaysia

FAQs

Frequently Asked Questions

1. How does METALTECH VIP Buyer’s Club membership card work?


The VIP Buyer’s Club membership card offers you exciting privileges from a wide array of dining, shopping, lifestyle choices and toll rebates. Simply flash your membership card at the selected outlet and enjoy special discounts off our esteemed merchants. 

2. Is there an expiry date for all the privileges, discount the merchant?

You should use the privileges within the stipulated periods. Please refer to the list of privileges and promotion period here.  

3. Are the privileges transferable?

No. Privileges, rebates or discount offered by the merchants are not transferable and cannot be exchanged for cash.
 
4. Is the membership card transferable?

There is no restriction on transferring the card to any other person for the purpose of receiving benefit off the merchants. However, the card holder is required to bring the membership card for identification purposes and any other benefits during METALTECH.

5. What if I lose my membership card?

You are to report the loss of your VIP Buyer’s Club membership card to Trade Link ITE Sdn Bhd through email at [email protected] or call us at +603 5022 1999. A replacement fee of RM21.20 (GST inclusive) is chargeable for each replacement request. Please take note that we will issue the same card number on your replacement card.
 

6. Will my card be cancelled if I don’t use it?

The VIP Buyer’s Club membership card is a personalised Touch ‘n Go card. Each Touch 'n Go card has a lifespan of 10 years or 64,000 transactions made. The expiry date is printed on the card's back. For renewal of the card, please email to us at [email protected] or call us at +603 5022 1999.

7. What if I want to cancel my membership?

The cardholder may submit a request to Trade Link ITE Sdn Bhd at the address or email below of any of the following purposes:-
a) to cease or cancel the membership card
b) to access and/or make correction or amendments to your personal information/data
 

Marketing Department
Trade Link ITE Sdn Bhd
A-11-02A, Empire Tower Office
Empire Subang, Jalan SS16/1
47500 Selangor D.E
Malaysia
+603 5022 1999

[email protected]
 
Trade Link ITE Sdn Bhd reserves the right to change, amend, modify, suspend, continue or terminate all or any part of the VIP Buyer’s Club loyalty programme either in an individual case or in general, at any time without prior notice.